BlackBerry outage: UK executive says 'day and night' staff working on a fix

BlackBerry outage: UK executive says 'day and night' staff working on a fix
 
Apology from the British managing director of RIM's BlackBerry as the disturbance entered the third day of problems in central Slough

 Engineers are working to try fix the problem with the service that entered their third day, the UK and Ireland managing director
Stephen Bates said the Innovation Forum in London on Wednesday morning that the staff at Research In Motion (RIM) in Slough "think we've found the problem but did not. We work all the time"
He added that "We worked day and night to solve the outage, we apologize to all our customers .."
It was the first public statement by a senior executive at the company, which has 70 million users worldwide. Problems at work, in which the server relays messages and web pages to millions of users in Europe, the Middle East, Africa and India, means that the user has been able to communicating except by telephone. some South American countries were also disrupted.
Problems began at about 11:00 on Monday. The Guardian understands that RIM is trying to upgrade the software on its database but the problem and are trying to switch back to the old version
Bates said that the issue was "not acceptable", that "the problem server is considered with a focus on high" and rim that "will not stop until they get into trouble".
When this problem was made more embarrassing for the rim because it occurred on the same day that Apple is scheduled to release a major update to the mobile phone software, IOS 5, which will bring ability called "iMessage" which competes directly with RIM's BlackBerry Messenger. On Friday, the operator and Apple will start selling the new iPhone 4S.
RIM is currently running expensive TV campaigns for a new generation of smartphones in the UK aimed at consumers, but Twitter has seen an outpouring of messages from angry users who are not satisfied that threaten to defect.
RIM is not given time to resolution of problems. In a statement issued at 2200 BST on Tuesday, he said: "The delay of messages and browsing experienced by BlackBerry users in Europe, the Middle East, Africa, India, Brazil, Chile and Argentina due to the failure of the core switch in RIM's infrastructure. Although this system switches designed for failover to a back-up, failover does not function as tested previously. As a result, a large backlog of data generated and we are now working to clear the backlog and restore normal service as soon as possible We're sorry. for any inconvenience and we will continue to store information you. "

source : guardian.co.uk